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Anamarija Andrić

  • Magistar internacionalnog turizma i financijskog menagmenta
  • Hotelijerstvo
  • Krapinske Toplice / Krapinsko-zagorska županija
  • Trenutna pozicija:
    Assistent hotel manager / Scenic AG, Switzerland
  • Ukupne godine radnog iskustva: Pet godina
  • Znanje i vještine:
    Koristim se aktivno engleskim i njemačkim jezicima, u govoru i pismu. Aktivno koristenje Office paketa, te hotelskih programa Fidelio, Opera i Resco.rn
  • Ukratko o meni:

    Magistrica sam medunarodnog turizma i financijskog managmenta. Iza sebe imam vise od 5 godina radnog iskustva na vodecim pozicijama u internacionalnim renomiranim kompanijama, u hotelima kategorije 5 zvjezdica. Komunikativna sam osoba, organizirana i vedra. Odlicno se snalazim u stresnim situacijama kao i brzo reagiranje na donosenje odluka krucialnih za uspjesnost poslovanja.

Radno iskustvo

  • Assistent hotel manager / Scenic AG, Switzerland  

    • Radno mjesto: Assistent hotel manager
    • Tvrtka: Scenic AG, Switzerland
    • Period: 7 / 2019 - Sada (trenutna pozicija)
    • Web stranice tvrtke: www.scenic.com.au
    • Radno mjesto je zahtjevalo/zahtjeva: Menadžerska znanja i vještine
    • Zadaci i odgovornosti: In charge for whole hotel operations
      Ensuring smooth running and good cooperation amongst all departments and crew members
      Responsible for achieving and maintaining standards on board and keeping to all guidelines
      Responsible for managing the hotels management team and overall hotel targets to deliver an excellent guest experience
      Overseeing the operations functions of the hotel
      Ensuring full compliance to hotel operating controls, SOP’s, policies, procedures and service standards
      Handling complaints, and oversee the service procedures
      Coordination with HOD’s for the execution of all activates and functions
      Managing on-going profitability of the hotel, ensuring revenue and guest satisfaction
      Controlling the weekly stock orders in cooperation with departments heads
      Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
      Active participation on all onboard events and special functions
      Ensuring departmental training according to requirement profiles
      Effectively dealing with internal and external customers, some of whom required high level of patience, tact and diplomacy
      Responsible for the implementation and maintenance of the quality and accounting standards, rules and regulations in the administration department
      Responsible for the ship's clearance, ship's cashbook, passenger / crew accounting
      Performs the end of cruise reports and analysis
  • Front office manager and finance manager / Lüftner cruises, Austria  

    • Radno mjesto: Front office manager and finance manager
    • Tvrtka: Lüftner cruises, Austria
    • Period: 5 / 2015 - 7 / 2019
    • Web stranice tvrtke: www.lueftner.at
    • Radno mjesto je zahtjevalo/zahtjeva: Menadžerska znanja i vještine
    • Zadaci i odgovornosti: Responsible for the implementation and maintenance of the quality and accounting standards, rules and regulations in the administration department
      Responsible for the adherence to all specied written regulations, verbal instructions and tasks given by the shore-side hotel operations and the hotel manager
      Responsible for the ship's clearance, ship's cashbook, passenger / crew accounting, reception ( front office / back office), crew list, ship's certicates
      Reports to the hotel manager for all matters relating to the purser desk operation and to manage eciently all nancial details for all passenger and crew service issues aboard the ship
      Maintains an accurate and up to date manual for completion of responsibilities as laid out in job description
      Performs the end of cruise reports and analysis
      Deals with any passenger queries regarding accounting matters
      Oversees the supervision of the passenger service at the front desk
      Oversees passenger embarkation and disembarkation
      Always available as a contact and to motivate the crew in the department
      Responsibility for the careful handling of all equipment and machinery in the department
      Responsible for planning, organising, delegating special functions in the department
      Organises vacation schedules in the administration department together with the hotel manager
      Relieved the Hotel manager during his absence

Formalno obrazovanje

  • Fakultet za menadžment u turizmu  

    • Naziv obrazovne ustanove: Fakultet za menadžment u turizmu
    • Područje: Društveno područje
    • Naziv dodijeljene kvalifikacije: Magistar internacionalnog turizma i financijskog mangementa
    • Stručna sprema: Magisterij
    • Država: Hrvatska
    • Mjesto: Opatija
    • Period obrazovanja: 2009 - 2014
    • Dodatne informacije: Internacionalni turizam
      Financijski menagement

Dodatno obrazovanje

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